Shipping policy

At Pencil Garlic, we aim to process and ship orders as quickly as possible.

Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation.

Processing times may be longer during holidays, high-demand periods, product launches, or unexpected delays.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and carrier availability.

Standard delivery usually takes 7 to 15 business days after the order has been processed.

Please note that shipping times are estimates and are not guaranteed.

Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Tracking updates may take a few days to appear after the order has been shipped.

Shipping Delays

Delivery delays may occur due to weather conditions, holidays, customs processing, carrier issues, incorrect shipping information, or other circumstances beyond our control.

Pencil Garlic is not responsible for delays caused by shipping carriers, customs authorities, or incorrect customer information.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered due to incorrect or incomplete shipping information, additional shipping fees may apply.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the estimated delivery period, please contact us at support@pencilgarlic.com with your order number.

We will review the situation and do our best to assist you.